Technology and Operations Support Specialist/Manager

At Visit Indy, it's our job to promote the city of Indianapolis. And that job has never been easier, more energizing or more rewarding than it is right now. As an unprecedented level of cooperation between business and government boosts Indianapolis to a completely new level, we're reveling in the opportunity to show our city off. That's why we are searching for an organized, self-motivated, positive, proactive individual to join the team as a Technology and Operations Support Specialist/Manager. Our employees contributed to us being named one of the "Best Places to Work in Indiana" every year since 2016. You can join our team too!
 

• Creates a positive customer support experience and builds strong relationships through timely problem resolution.
• Manage User accounts using Active Directory and Azure Active Directory.
• Updates daily assigned service requests in the Track-It Help Desk system.
• Prepares and configures computer equipment, including installation of appropriate software for a positive staff experience.
• Maintains printers (including but not limited to ordering and stocking supplies, calibrating fiery, service calls, etc.)
• Provide support for mobile devices such as iPhones, iPads & Android phones.
• Help staff conduct online and hybrid meetings using Zoom or Teams.
• Ensure all computers are patched and drivers kept up to date.
• Skilled in setting up and using all aspects of Microsoft 365.
• Manage Windows Print Server, Exchange server, Windows Update Server and VEEAM backup servers

• Assist staff with printing as needed (letterhead, envelopes, special projects, etc.)
• Manage all meeting room technology and assist staff as needed with computers, projector, and appropriate meeting software, etc.
• Manage maintenance on office equipment (printers, production copier, projector, TVs, standup desks, phones, UPS etc.) and software (Office 365, AntiVirus, Helpdesk software, etc).

• Track all IT hardware for inventory.
• Create and maintain system images for Windows 10, Windows 10 and Mac OS X, using Dell Image Assist and SysPrep.
• Manage accounting responsibilities (Submit requisitions, purchase order and check requests)
• Perform other tasks as assigned.

• Minimum of 2 years of direct PC and Mac user support experience is required.
• Consideration for the Manager title will be based on a combination of experience and the needs of the organization; additional years of experience alone do not ensure placement at the Manager level.
• Experience installing, configuring and maintaining Windows 10, Windows 11 and Office 365.
• Experience configuring Mac OS, iOS and Android smartphones.

• Ability to diagnose and correct workstation and network problems.
• Proficiency with Microsoft Windows 10 and macOS Mojave and newer.
• Proficiency with Internet Edge and Google Chrome.
• Knowledge of Microsoft Office 365, including OneDrive, Word, Excel, Outlook, PowerPoint, Teams, SharePoint and Visio.
• Knowledge of Network Security best practices and antivirus/antimalware software.
• Knowledge of desktop and laptop hardware, networking, printers, copiers, scanners and wireless networking.
• Proficiency with remote connectivity including SSL VPN and Microsoft RDP.
• Knowledge of Windows Server 2016 and newer.
• Knowledge of Microsoft Active Directory.
• Excellent written and verbal communication skills.
• Ability to positively interact with a variety of managers, and employees, both on a one-on-one basis and in groups.
• Ability to think logically in order to troubleshoot and make recommendations for problems as identified.
• Ability to take initiative and work independently.
• Ability to positively and appropriately address sensitive issues.
• Ability to be flexible and to handle multiple tasks simultaneously.

• This position requires some physical activity, such as reaching, stooping, kneeling, crouching, and crawling; it requires occasional pushing, pulling, lifting, carrying, and moving (up to 25 pounds).
• Good speaking and listening skills.
• Ability to perform focused work with close attention to detail.
• Ability to interact with others, both in person and through phone, e-mail and text.
• This position is based in the office and requires regular onsite presence (minimum of four days per week) to perform essential technology and operational support duties.

 
Visit Indy is an equal opportunity employer.  Accordingly, not only do we adhere to all applicable federal, state, and local laws pertaining to equal employment opportunity, but it is our firm policy to provide equal employment and advancement opportunities for all individuals regardless of race, religion, color, sex, national origin, sexual orientation, gender identity, age, disability, or any other legally protected category or characteristic. Hiring and promotion practices are performed without regard to the same.